I hate Sears. The stores are terrible and the credit card faction is even worse. I signed up for a Sears card a few years ago simply because I didn't have a real credit card and my friend who was an employee at the time convinced me to get one. I have not used it in probably a year, but recently, I had no choice but to use the Sears card for a purchase.
Recently, due to me having a malfunctioning computer, I accidentally made my payment 42 minutes later than the cutoff time. I attempted to resolve this through the customer service line, but apparently no real humans work at Sears, so the plan is to just give you the run around on the voice navigation system until you either commit suicide, or they disconnect you. I have sent the first e-mail communication to them; I plan to exponentially increase the level of animosity per e-mail until they yield to me, or I pay off my balance and cancel the damn thing:
"Hello. I have been a Sears card user for several years, and have never had a problem until now. I have always made my online payments exactly on time and never usually carried a balance at all until now.
Recently, I made my credit card payment, but unfortunately, due to computer issues I've been having in the last few weeks, my payment was sent exactly 42 minutes late.
Now I have a forty dollar late fee, which is four times the amount that was even due to begin with. I frankly find this outrageous, considering it was less than an hour late, and well before 5PM in the time zone your main credit card office is stationed.
Alas, I know that the computer is programmed a certain way, so I am asking you to please strike this from my account as I have always been an excellent customer and would hate for this to mar both my credit and my relationship with the Sears company.
I did attempt to resolve this over the phone, but can't seem to make any headway traversing the labyrinthine voice navigation system to talk to a human.
Thank you,
[name and account number]"
Sears makes me want to SCREAM!!!!!!!
*EDIT*:
Wow....they actually responded in like ten minutes saying they would credit it back as an act of good will.....I'm actually insanely impressed...
4 comments:
I thought that I had taught you every trick in the book when it came to dealing with "CUSTOMER(NO)SERVICE"
Evidently you were out sick that day.When ever you call a company that utilizes a computerized Customer Service system,never ...ever...say anything or push any phone buttons.The computer will think that you are on a rotary phone (yes there still are some in use.I think that Butcher Holler still uses them) and an operator will pick up.She may be from India,but you may be able to understand them.I always found that if I got on her good side that she would use the Kings English more distinctly.Commenting that her Dot was very pretty always worked for me!
Yeah, well they had a speech or button system, so that wasn't possible.
I also read a few different tips on the internet a while back about how to circumvent the phone system. Apparently excessive cussing does NOT actually push you right to the front of the line....
hahahahahahahahahahaha
Interestingly, there's an app for the iPhone called Dial Zero that lists the direct talk-to-a-person number for a lot of companies. I'm sure this list exists on the internet somewhere.
Can you please write all my angry letters for me?
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